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Scheduler/Dispatcher Jobs

Apply and join the team with the best work culture in Sydney

Service Heroes is a National Award-Winning Company, Family-Owned Business

We are seeking a Scheduler/Dispatcher to join our family-owned company and dynamic team. The main responsibility of a Scheduler/Dispatcher is to deliver our promise to our clients by coordinating the dispatching of service visits to customers via the service team that works with you.

Our Core Values

  • Safety and Security is priority
  • Support when you need it most
  • Service with an over-the-top WOW
  • Satisfaction and loyalty guaranteed

Duties will include:

  • Liaison with customers regarding services and the frequency of those services
  • Liaison with service personnel during the day to ensure efficiencies and schedules are maintained
  • Answering phone calls from service personnel
  • Reporting on the status of jobs at the end of each day
  • Management and coordination of jobs with service personnel
  • Organising and dispatching of jobs to service personnel
  • Provide support to the team as required
  • Dispute resolution with regards to job quality and/or delivery of service

About You:

  • Previous electrical trade background is ideal
  • Previous high volume scheduling experience a must
  • Motivated and organised individual
  • Attention to detail
  • Customer-focused
  • Excellent communication skills
  • Intermediate to advanced computer skills
  • Excellent knowledge of the Sydney metropolitan area
  • Able to work with and lead a team
  • Punctual and reliable

If you are a quick thinker, problem-solver, works well under pressure, can prioritise your workload and keep and maintain excellent records whilst being customer-focused, then this role is for you.

The successful applicant may be required to undergo a pre-employment medical and drug screening.

Hours: 6:30 to 15:30 Monday – Friday